AGB

Terms & Conditions

1. Scope

These Terms & Conditions apply to all orders placed by consumers and businesses through our online store.

A consumer is any natural person who enters into a legal transaction for purposes that are predominantly outside their trade, business, or profession.

A business is a natural or legal person, or a legal partnership, acting in the exercise of its commercial or self-employed professional activity when entering into a legal transaction.

2. Contracting Party

The purchase contract is concluded with:

Serenique
Auf der Hübben 9c
40721 Hilden
Germany

Email: serenique.store@online.de

3. Formation of the Contract

The presentation of products in our online store does not constitute a legally binding offer but rather an invitation to submit an order.

By clicking the "Buy Now", "Complete Purchase", or similar checkout button, you submit a binding offer to purchase the selected products.

The purchase contract is concluded only when we expressly accept your order or dispatch the ordered goods.

4. Prices and Payment

All prices are displayed in the currency specified on our website.

Where required by applicable law, prices include the applicable statutory value-added tax (VAT).

Any applicable shipping charges will be clearly displayed before you complete your order.

The available payment methods are displayed during the checkout process.

5. Delivery

Products will be delivered to the shipping address provided by the customer.

Information regarding shipping times, shipping costs, and delivery destinations can be found in our Shipping Policy.

If a product is temporarily unavailable or delivery is unexpectedly delayed, we will inform you as soon as reasonably possible.

6. Retention of Title

The goods remain our property until full payment has been received.

7. Right of Withdrawal

Consumers are entitled to the statutory right of withdrawal.

Details regarding this right can be found in our Withdrawal Policy.

8. Warranty

The statutory warranty rights provided under applicable law shall apply.

9. Limitation of Liability

We shall be liable without limitation in cases of intent, gross negligence, or injury to life, body, or health.

In the event of a slightly negligent breach of essential contractual obligations, our liability shall be limited to the foreseeable damage typical for the contract.

To the fullest extent permitted by applicable law, any further liability is excluded.

10. Dispute Resolution

The European Commission provides an Online Dispute Resolution (ODR) platform, which can be accessed at:

https://ec.europa.eu/consumers/odr/

We are neither obligated nor willing to participate in dispute resolution proceedings before a consumer arbitration board unless required by applicable law.

11. Governing Law

These Terms & Conditions shall be governed by the laws of the Federal Republic of Germany, excluding the United Nations Convention on Contracts for the International Sale of Goods (CISG).

If you are a consumer, this choice of law applies only to the extent that it does not deprive you of mandatory legal protections granted by the laws of your country of habitual residence.