Versand

Shipping Policy

Shipping Destinations

We currently ship to selected countries within Europe as well as various international destinations.

If your country is not available during checkout, we unfortunately do not ship to that location at this time.

Order Processing

All orders are processed within 1–3 business days after payment has been successfully received.

Orders are not processed or shipped on weekends or public holidays.

During periods of high order volume or due to unforeseen circumstances, processing times may be extended. If this occurs, we will notify you as soon as possible.

Delivery Times

Estimated delivery times vary depending on the destination:

  • Germany: 5–10 business days

  • Europe: 5–12 business days

  • International: 7–15 business days

Please note that delivery times are estimates only. Delays may occur due to customs clearance, weather conditions, public holidays, or carrier-related issues, which are beyond our control.

Shipping Costs

Applicable shipping costs are clearly displayed during the checkout process before you complete your purchase.

If free shipping is offered, it applies only under the conditions specified at the time of purchase.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number, where available.

Please allow up to 48 hours for tracking information to become available after shipment.

Incorrect Shipping Address

Please ensure that your shipping address is accurate and complete before placing your order.

If an order cannot be delivered due to an incorrect or incomplete address provided by the customer, additional shipping charges may apply for reshipment.

Damaged or Lost Shipments

If your order arrives damaged or is lost during transit, please contact our customer support within 7 days of delivery or the estimated delivery date.

To help us resolve the issue quickly, please include:

  • Your order number

  • A brief description of the issue

  • Photos of the damaged product and/or packaging (if applicable)

Each case is reviewed individually, and we will work to provide a fair and timely resolution.

Multiple Shipments

If your order contains multiple items, they may be shipped separately for logistical reasons.

If applicable, you will receive a separate shipping confirmation and tracking number for each shipment.

Customs Duties & Import Taxes

For deliveries outside the European Union, customs duties, import taxes, or other fees may be charged by your country's customs authorities.

These charges are beyond our control and are the responsibility of the customer, unless otherwise required by applicable law.

Contact

If you have any questions regarding your order or shipping, please contact our customer support:

Email: serenique.store@online.de

We are always happy to assist you.